Who we are

MSB is an Insurance Underwriting Management Agency, specialising in providing administrative support to the small to medium brokerage. Established in 1989, MSB has been offering short-term insurance solutions to brokers all over South Africa since 2004.

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About our business

MSB started out as a short term insurance brokerage during 1989 under the current management and through the years evolved into an administrator providing products and services to brokers.

Initially MSB was contracted to all major short term insurers but gradually changed over to a single insurer services provider. The relationship MSB currently have with Mutual & Federal Insurance is the cornerstone of our success and probably our biggest asset.

Making use of tried and tested systems like System A provided by TIAL as our underwriting platform and EPIC as our collection agency ensures that we run a smooth operation for the benefit of our brokers and their clients. Our staff is another big asset in the organisation and we consider them as important as clients.

Although it is important in our industry to place growth high on our list of priorities, our core value of fast efficient service with integrity will never be compromised.

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What we do

Our value proposition is simple - Firstly working to produce insurance products that match the best available in the market when it comes to benefits and pricing and secondly to package it for the broker in a manner that his/her professionalism and efficiency will be beyond any doubt to the client. All of this is backed up by our service which can be compared to the best.

We currently offer the following as standard to all our contracted brokers:

  • Producing commercial or agricultural insurance quotes within 24 hours
  • Processing and finalising policy amendments the same day as receiving the instruction
  • Daily claim follow ups with detailed reports to the broker on a weekly basis
  • Personalised policy schedules and wordings in electronic format
  • Emergency and roadside assistance after hours including claims processing
  • Service level agreements (SLA’s) with brokers

Getting to know the industry from a marketing perspective in the past and now acting on behalf of the insurer has enabled us to fully understand the complete picture when it comes to service delivery.

Our services however do not stop at providing an excellent product backed by great service – we also provide systems and advice on how to run an effective and profitable insurance practice. Our recently developed commercial underwriting and quotation tool will give our brokers a huge advantage when it comes to doing business in the SME market. Together with senior management of the insurer we also assist the broker when it comes to matters involving larger insurance risks such as underwriting and presentations.

MSB can definitely add value to any short term insurance practise, no matter how big or small.

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Legal

MSB is registered with the Financial Services Board as a Short Term Insurance Administrator, although our contracts with the Insurer and way of doing business, is that of a Generalist Underwriting Management Agency. (UMA)

FSB Registration Number - 5199

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