Our value proposition is simple - Firstly working to produce insurance products that match the best available in the market when it comes to benefits and pricing and secondly to package it for the broker in a manner that his/her professionalism and efficiency will be beyond any doubt to the client. All of this is backed up by our service which can be compared to the best.
We currently offer the following as standard to all our contracted brokers:
- Producing commercial or agricultural insurance quotes within 24 hours
- Processing and finalising policy amendments the same day as receiving the instruction
- Daily claim follow ups with detailed reports to the broker on a weekly basis
- Personalised policy schedules and wordings in electronic format
- Emergency and roadside assistance after hours including claims processing
- Service level agreements (SLA’s) with brokers
Getting to know the industry from a marketing perspective in the past and now acting on behalf of the insurer has enabled us to fully understand the complete picture when it comes to service delivery.
Our services however do not stop at providing an excellent product backed by great service – we also provide systems and advice on how to run an effective and profitable insurance practice. Our recently developed commercial underwriting and quotation tool will give our brokers a huge advantage when it comes to doing business in the SME market. Together with senior management of the insurer we also assist the broker when it comes to matters involving larger insurance risks such as underwriting and presentations.
MSB can definitely add value to any short term insurance practise, no matter how big or small.